FAQ

You can view our Privacy Policy here: Privacy Policy

We generally do not supply free return services. However, if your item you just received has issues, arrived damaged or isn't working (malfunctioning), of course you won't have to pay to return it. We will provide you with return shipping at no cost to you.

If you wish to return a fully functional product, we are happy to facilitate the return. However, return shipping fees/services will not be provided.

You can view our Return Policy here: Return Policy

All Merach items have a Product Warranty. To view the details and specifics, you can read it here: Warranty Policy

The average delivery time is 5-7 working days, please check the shipping policy for details: Shipping Policy

Our Products ship from the German warehouse with free shipping within Germany.EU shipping costs vary by weight and distance.Most of the products are under 35 kgand are subject to a shipping charge of10-15€. Shipping cost will be calculated at checkout.

1. You can visit your account page: Your Account.

2. Enter your tracking number at this link: Order Tracking

3. You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.

We apologize for the damaged packaging of your order caused by long-distance transfers during transportation.

Damage often results from long-distance transfers during transportation, involving various handling processes like sorting, loading, unloading, and transportation.

Contact our customer support within 30 days of receiving your order for assistance with any issues. Provide proof of damage for return or replacement.

Staging: Klarna
Wallet: Paypal, Apple Pay, Google Pay
Credit card: Visa, Mastercard, American Express, Discover, Paypal Credit

Bank card payments may vary in price due to exchange rates. Contact your bank for foreign conversion fees. Additional charges may apply. Merach not responsible for extra fees.

All orders on our site are processed securely through Shopify, ensuring robust data protection. Customers can feel confident knowing that their orders are handled securely through Shopify, a trusted platform known for its robust data protection measures.

Once we ship your order, a link to download your invoice will be provided in your shipping confirmation email. If necessary, you can also contact Merach Customer Care to assist you with your invoice.

If items in your order are to be shipped at different times, each shipment will be invoiced separately. Merach cannot amend invoices after they have been issued and cannot combine multiple invoices.

You will be charged at the time of order so that we can start the processing of your order and prepare the items for shipment.

There are couple possible reasons for why a coupon code didn’t work in your cart. The coupon codes offered for our website are typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the coupon has expired. Coupons also cannot be combined with any other offers.

Coupon codes cannot be used for previous purchases. They must be entered during checkout to be applied.

If you haven't received our email indicating that the item has been shipped, we can still make changes.
If it has been shipped, you must follow the return instructions in our return policy and return the item for changes, you can also contact us immediately, and we will try to make changes.